Privacy Policy - Snatch Casino

Effective Date: January 1, 2026

Snatch Casino ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you access our platform, including when you perform a Snatch Casino login or interact with our services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure compliance with legal requirements, and enhance your gaming experience at Snatch Casino.

1.1 Personal Information

When you register for a Snatch Casino account, we collect the following personal data:

  • Full name, date of birth, and gender
  • Email address and telephone number
  • Residential address and country of residence
  • Government-issued identification documents (passport, ID card, driver's license)
  • Payment information (credit card details, e-wallet accounts, bank account information)

1.2 Account and Transaction Data

We automatically collect information related to your account activity, including:

  • Login credentials and Snatch Casino login history
  • Deposit and withdrawal transactions
  • Gaming activity and betting patterns
  • Snatch Casino bonus claims and usage
  • Communication records with customer support

1.3 Technical Information

When you access our platform, we collect technical data through cookies and similar technologies:

  • IP address and geolocation data
  • Device type, operating system, and browser information
  • Pages visited, time spent on site, and clickstream data
  • Referral source and marketing campaign identifiers

2. How We Use Your Information

Snatch Casino processes your personal data for the following purposes:

2.1 Account Management and Service Provision

  • Creating and maintaining your account following Snatch Casino login
  • Processing deposits, withdrawals, and payment transactions
  • Administering Snatch Casino bonus offers and promotions
  • Providing customer support and resolving disputes

2.2 Legal and Regulatory Compliance

  • Verifying your identity and age (18+ requirement)
  • Complying with German gambling regulations and licensing requirements
  • Preventing fraud, money laundering, and unauthorized access
  • Implementing responsible gaming measures and self-exclusion programs

2.3 Marketing and Communications

  • Sending promotional offers, including exclusive Snatch Casino bonus opportunities
  • Notifying you about platform updates and new features
  • Conducting surveys and requesting feedback
  • Personalizing your gaming experience based on preferences

2.4 Platform Improvement and Analytics

  • Analyzing user behavior to optimize website functionality
  • Testing new features and improving user interface
  • Conducting security audits and system maintenance
  • Generating statistical reports for internal business purposes

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and German data protection laws, we process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing required to fulfill our service agreement when you create an account at Snatch Casino
  • Legal Obligation: Compliance with German gambling regulations, anti-money laundering laws, and tax requirements
  • Legitimate Interest: Fraud prevention, security measures, and business operations improvement
  • Consent: Marketing communications and optional data processing activities (you may withdraw consent at any time)

4. Data Sharing and Third-Party Disclosure

Snatch Casino does not sell your personal information. However, we may share your data with third parties under the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to support our operations:

  • Payment processors for deposit and withdrawal transactions
  • Identity verification services for KYC compliance
  • Cloud hosting providers for data storage and security
  • Customer support platforms and communication tools
  • Marketing and analytics service providers

4.2 Legal Authorities

We may disclose your information to regulatory bodies and law enforcement agencies when:

  • Required by German or European Union law
  • Responding to valid legal requests or court orders
  • Investigating suspected illegal activity or terms violations
  • Protecting the rights, property, or safety of Snatch Casino and its users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor organization. We will notify you of any such changes via email or prominent notice on our website.

5. Data Security Measures

Snatch Casino implements comprehensive security protocols to protect your personal information:

  • SSL encryption (256-bit) for all data transmission
  • Secure servers located in certified data centers within the European Union
  • Multi-factor authentication options for Snatch Casino login
  • Regular security audits and penetration testing
  • Access controls limiting employee access to personal data
  • Automated monitoring systems to detect suspicious activity

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

  • Active Accounts: Data retained throughout account lifecycle and login activity
  • Closed Accounts: Information stored for 5 years following account closure as required by German gambling regulations
  • Transaction Records: Financial data retained for 7 years for tax and audit purposes
  • Marketing Data: Deleted within 30 days of unsubscribing from communications

7. Your Privacy Rights

Under GDPR and German data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of all personal data we hold about you, including account details and transaction history following your Snatch Casino login.

7.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements and ongoing obligations.

7.4 Right to Restriction

You can request limitation of data processing in specific circumstances, such as during verification of accuracy disputes.

7.5 Right to Data Portability

You may obtain your personal data in a structured, machine-readable format for transfer to another service provider.

7.6 Right to Object

You can object to processing based on legitimate interests, including marketing communications and profiling activities.

7.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing. This includes opting out of promotional emails regarding Snatch Casino bonus offers.

8. Cookies and Tracking Technologies

Snatch Casino uses cookies and similar technologies to enhance your browsing experience and collect analytical data.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality, including secure Snatch Casino login
  • Performance Cookies: Analyze site usage and improve performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track advertising effectiveness and deliver personalized Snatch Casino bonus offers

8.2 Managing Cookies

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect site functionality and your ability to access certain features after Snatch Casino login.

9. International Data Transfers

While Snatch Casino primarily operates within the European Economic Area (EEA), some service providers may be located outside this region. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions recognizing equivalent data protection standards
  • Binding Corporate Rules for international corporate groups
  • Your explicit consent for specific transfers

10. Children's Privacy

Snatch Casino services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately terminate their account, restrict Snatch Casino login access, and delete all associated personal data. Parents or guardians who believe their child has provided information to us should contact our support team immediately.

11. Third-Party Websites

Our platform may contain links to third-party websites, including payment providers and affiliate partners. This Privacy Policy applies only to Snatch Casino. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

Snatch Casino reserves the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or service offerings. We will notify you of material changes through email or prominent website notice at least 30 days before the effective date. Continued use of our services following notification constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: privacy@playsnatch.org
  • Data Protection Officer: dpo@playsnatch.org
  • Response Time: We aim to respond to all inquiries within 30 days

14. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the German data protection supervisory authority through their website: www.bfdi.bund.de

15. Responsible Gaming and Data Privacy

Snatch Casino integrates responsible gaming measures with our privacy commitments. We process data related to deposit limits, session timers, and self-exclusion requests with the highest confidentiality. Information about gambling behavior is used solely to identify potential problem gaming patterns and offer appropriate support resources. You can access responsible gaming tools through your account dashboard after Snatch Casino login.

Acknowledgment

By creating an account and using Snatch Casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You confirm that all information provided during registration and Snatch Casino login is accurate and complete. You understand that claiming any Snatch Casino bonus is subject to verification procedures outlined in this policy.